Tips for outsourcing your small-business needs


Yes, small businesses can benefit from outsourcing too. More and more of them are turning over parts of their operations to outside experts, allowing owners to focus on critical needs and growth.

Following the trend of larger companies, small-business owners are outsourcing a range of services, from HR to finance and accounting to customer services. But the outsourcing process requires some time and investment to find the right vendor, build a working relationship, and allow your employees to adjust.

First, define your core

Generally, the smart strategy is to hold on to operations or areas that define the core mission of your business. Then, consider outsourcing the other operations that are not as strategic.

If, for instance, your point of difference is customer service, make sure you have enough friendly and attentive full-time employees to make good on that. If, however, you promise rock bottom prices, then relying on an outsourcer, such as a Web-based virtual assistant, an automated phone system or an overseas call center, might make more sense.

..Virtual assistants, or independent entrepreneurs who provide administrative, creative or technical support, are a growing phenomenon. They work on a contractual basis via online or electronic communications, handling functions, such as keeping your schedule or your files or your customer intelligence database up to speed. You can find out more by visiting the nonprofit International Virtual Assistants Association (www.ivaa.org).

Expertizing, based in Newton, Massachusetts, uses virtual assistants for a variety of projects. “We’re a small company that helps people achieve media attention for their businesses, and have outsourced a lot of work to several virtual assistants,” says CEO Fern Reiss. “It completely changed the way we operate. We meet ‘live’ once a month for a long catch-up, and in between correspond via email and occasionally by phone. We have increased productivity by about 30% to 40%, and have finally gotten many of our back-burner projects out the door.

http://www.microsoft.com/smallbusiness/resources/management/recruiting-staffing/tips-for-outsourcing-your-small-business-needs.aspx#Tipsforoutsourcingyoursmallbusinessneeds

Advertisements

2 Responses to “Tips for outsourcing your small-business needs”

  1. Fast Money Says:

    Great idea, but will this work over the long run?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: